Terms & Conditions
Customer Care
By using this website and placing an order, you agree to the terms below. SmartVibe is an online-only retailer offering tech accessories and gadgets to customers in the United Kingdom. All prices are listed in GBP and may change without notice. Orders are fulfilled through our supplier network and shipped directly to you — see our Shipping Policy for delivery timeframes. Payments are processed securely through the methods available at checkout; we do not store your card details.
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Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt without giving a reason — see our Return & Exchange Policy for details. We aim to provide accurate, reliable service, but we're not liable for indirect or consequential losses arising from the use of this site or its products, to the extent permitted by law. For any questions, please reach out via our Contact Us page. These terms are governed by the laws of England and Wales.
Privacy & Safety
When you place an order, we collect your name, email address, shipping address, and order details. Payment information is processed directly by our payment provider — we don't store your card details ourselves. We use your information to process and fulfil your orders, communicate with you about your purchase, and respond to any questions you send us. This site uses only essential cookies needed to make the cart and checkout work — we don't currently use analytics or advertising tracking tools.
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Your order is fulfilled through our supplier network, and our website is hosted on Wix, which processes data on our behalf to run the site and checkout. You can ask to access, correct, or delete your personal information at any time by contacting us via our Contact Us page. We take reasonable steps to protect your information, though no online service can guarantee complete security. We may update this policy from time to time, with changes posted on this page.
Payment Methods
- Credit / Debit Cards